FAQ

We use European sizing (e.g., size 58 = 58mm inner circumference). To find your size, measure the inner circumference of a ring that fits and match it to the EU size.

You’ll receive a shipping confirmation email with a tracking number once your order is dispatched. Royal Mail also sends tracking updates via email or SMS.

Yes, the packaging is discreet and there is no branding on the outer box that arrives at your address provided.

No, currently we do not offer international shipping. All orders are shipped to within the UK.

Royal Mail 24 Tracked aims for next working day delivery (typically 1–2 days). 95% of parcels arrive the next day.

It depends what delivery option is selected at checkout. A signature will not be required on delivery for the Royal Mail 24 Tracked. A signature will be required for Royal Mail 24 Tracked & Signed.

Email lucy@lucyjurado.co.uk with your order number and issue details. Our team will assist you.

• You can return items within 30 days of receiving your order.
• Items must be unworn, unaltered, and in resaleable condition.
• Returns are free. Returns are easy. You will be able to either download a QR code that will be scanned at the post office or print a shipping label. You can then just return it in the same box and drop it off at the post office.

Lucy Jurado offers a 30 days return period. While Lucy Jurado does not offer an extended return period a 12 month craftsmanship warranty is offered on all products, please get in touch at lucy@lucyjurado.co.uk

Email lucy@lucyjurado.co.uk to request a return. Once approved, you’ll receive return instructions. Include your original packaging, me, and the order number.

Yes, exchanges are available. Email lucy@lucyjurado.co.uk to arrange one.

Sterling silver is a precious metal and may require cleaning from time to time. With proper care, your silver will retain its beauty and character for many generations to come. Using a small amount of silver jewellery cleaner on a soft cloth, gently rub the silver several times. Then rinse the silver thoroughly in warm water and carefully dry. This will remove the tarnish and dullness, keeping your sterling silver beautiful. Please note: chlorine and bleach accelerate tarnishing and should be avoided. Once cleaned and polished, silver must be kept dry and properly stored. Special Considerations An oxidised finish is the deliberate blackening of crevices in the ornamentation of a silver object to make its decorative details stand out more clearly. Take care as this finish can be removed by overzealous cleaning and polishing. Silver should be kept absolutely dry. If your silver is used frequently, keep it away from excessive exposure to air and store it in a tarnish-proof cloth, bag or a silver storage box. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area, whether it is a closed box or a flannel roll. Avoid contact with rubber bands or other rubber products as the sulfur in rubber causes tarnishing and corrosion.

Your ring will come in a presentable Lucy Jurado box. Currently we do not offer any gift wrapping or gift messages.

Yes, you will receive an order confirmation message when you place your order.

If you have placed your order and subsequently realized that you wish to add to/ amend/ cancel your order you can contact support at lucy@lucyjurado.co.uk and we will assist you there.

In order to enter your promotional code you will need to A) Add your chosen product to your cart. B) Then you will need to select the “checkout” option. C) On the next page scroll down and you should see an option to enter your discount code D) You will need to click apply to activate your code

Currently, we do not have the option to pay in installments.

Please contact us at lucy@lucyjurado.co.uk

If there's a mistake, email lucy@lucyjurado.co.uk with your name, order number, and issue details. We’ll fix it as soon as possible.

We accept: American Express, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, PayPal, Shop Pay, Union Pay, and Visa.

We do not accommodate price changes once a product has been ordered, please make sure you are satisfied with the price before making your purchase.
RETURNS AND EXCHANGES

• Once received, allow up to 72 hours for your return to be processed. During busy periods, it may take longer.
• For urgent returns, email us at lucy@lucyjurado.co.uk with your order number.

Yes a gift recipient can return their Lucy Jurado jewellery however we will require the order confirmation, associated email address & the refund will be returned to the original payment card.

Sterling silver tarnishes when exposed to salty air, chlorine, sulfur, humidity, perspiration, cosmetics, household bleach and other strong chemicals. To prevent tarnish as much as possible, we recommend that you store your fine jewellery in a safe, dry place when engaging in the following activities: Performing household and outdoor chores. Showering, bathing or swimming in pools, hot tubs, hot springs and the ocean. Using lotion, hair products, fragrances and other cosmetics. Exercising at the gym or during contact sports. Preparing meals. Sterling silver that is used regularly, typically needs less care. So we strongly recommend you to wear your silver every day.

Email us at lucy@lucyjurado.co.uk

Our Lucy Jurado Sterling silver rings can be polished with a silver polishing cloth,
WARRANTY

Yes, we offer a 12-month craftsmanship warranty. If your item has a manufacturing fault, contact us at lucy@lucyjurado.co.uk
ENGRAVING

Currently we do not offer any engraving services.